Mountain Warehouse Palmerston North: Store, Quality and Sales
If you searched “mountain warehouse palmerston north” for a quick yes or no, the sources do not give one. Mountain Warehouse says it was founded in 1997 (Mountain Warehouse US site), but none of the sources checked lists a store in Palmerston North.
Founded: 1997 · Which? customer score: Mountain Warehouse 76%, Regatta 77% · Clearance discount: up to 60% off · Palmerston North store listing: Not found · Owner named in sources: None
Quick snapshot
- The brand says it was founded in 1997 (Mountain Warehouse US) (Which? 2026 retailer survey)
- Its clearance page advertises up to 60% off (Mountain Warehouse clearance page) (Which? 2026 retailer survey)
- Which? gives the brand a 76% customer score from 1,042 reviews (Which? 2026 retailer survey)
- No Palmerston North address appears on the Mountain Warehouse NZ stores page
- No source reviewed names the owner, parent company or franchise structure (Mountain Warehouse US) (Mountain Warehouse NZ stores page)
- According to The Base directory listing, the brand has over 350 stores, while the US site cites over 200 shops
- A Trespass jacket comparison was published on 2021-08-27 (Trespass advice page)
- A camping shop guide with 2022 review figures is dated 2022-01-05 (Family Break Finder 2022 camping guide)
- The Which? retailer survey is dated 2026-10-27 (Which? 2026 retailer survey) (Trespass advice page)
- Check the NZ stores page for a Palmerston North branch before any visit (Mountain Warehouse NZ stores page)
- Check current UK sale terms on the clearance page, since they change (Mountain Warehouse clearance page)
- Confirm ownership through official company registry filings
The key facts below separate the brand’s own statements from third-party findings, so you can see which line each claim rests on.
| Item | Detail |
|---|---|
| Business type | Outdoor clothing and equipment retailer |
| Founded | 1997, according to Mountain Warehouse US |
| New Zealand store listing | One store at The Base, per The Base directory |
| Palmerston North store | Not confirmed in any source reviewed |
| Delivery and returns (NZ) | Free delivery over $120 and 60-day returns, per Mountain Warehouse NZ |
| Clearance | Up to 60% off; free next-day delivery over £125 on UK terms |
| Product range | Outdoor clothing and equipment, including backpacks such as the Carrion 80L |
| Which? customer score | 76% from 1,042 reviews |
| Owner or parent company | Not named in any source reviewed |
Does Mountain Warehouse have a shop?
Mountain Warehouse does run physical stores, but the evidence for a shop near Palmerston North is thin. Its New Zealand stores page promotes delivery and returns terms, and the retrieved passage lists no Palmerston North address (Mountain Warehouse NZ stores page).
The only New Zealand store listing we found sits in The Base, a retail centre directory that names a Mountain Warehouse outlet among its tenants (The Base directory).
Is there a Mountain Warehouse store in Palmerston North?
- No Palmerston North store address appears in any source reviewed for this piece.
- The NZ stores page covers delivery and returns, not a list of local branches (Mountain Warehouse NZ).
- Store address and opening details could not be verified from any supplied source.
Can dogs go in Mountain Warehouse?
- No source reviewed states a dog policy for Mountain Warehouse stores.
- Ask the specific branch before you go, because no store-level rule was found.
The implication: A trip to a Palmerston North branch is a phone call, not a plan, until the brand publishes a local address.
Is Mountain Warehouse, NZ owned?
None of the sources reviewed names the owner, parent company or franchise structure behind Mountain Warehouse, so New Zealand ownership cannot be confirmed from the evidence. The brand’s own US site describes it as one of the biggest outdoor retailers, which tells you about its size, not who holds it (Mountain Warehouse US).
The Junction Shopping Centre describes Mountain Warehouse as the UK’s largest dedicated outdoor clothing and equipment retailer, a claim that also says nothing about ownership (The Junction Shopping Centre store directory).
Is Mountain Warehouse an Irish company?
- No source reviewed confirms Irish company status.
- Company registry filings or the company’s own published corporate information would settle both the Irish and New Zealand questions.
The catch: Heritage claims on a brand’s own website are not an ownership record, so “NZ owned” stays unverified until a registry filing says otherwise.
Is Mountain Warehouse decent quality?
The best independent signal is the 2026 Which? survey, which gave Mountain Warehouse four stars for product quality and three for product choice (Which? 2026 survey). Its Trustpilot profile for Mountain Warehouse, based on 1,142 reviews, praises helpful staff and complains about product quality, missing parcels and sizing details.
Older figures paint a harsher picture. According to the Family Break Finder 2022 camping guide, the brand scored 1.8 out of 5 from 1,358 Trustpilot reviews, a snapshot that predates the current profile. Treat that number as history, not as a current rating.
Three rival-facing scores sit close together, and each brand draws similar delivery complaints. Use the table as the baseline for the comparison that follows.
| Brand | Which? customer score | Trustpilot signal (2026) | Quality note |
|---|---|---|---|
| Mountain Warehouse | 76% (1,042 reviews) | 1,142 reviews; praise for staff, complaints about quality, missing parcels and sizing | Four stars for product quality (Which?) |
| Regatta | 77% (439 reviews) | 10,532 reviews; praise for quality, weather protection and prices; complaints about courier delays and lost parcels | Four stars for product quality (Which?) |
| Trespass | 74% | No verified 2026 figure in the sources reviewed | Not rated separately in the sources reviewed |
Who makes Mountain Warehouse clothing?
- The company describes its product ranges as designed in-house (Trustpilot profile for Mountain Warehouse).
- The sources reviewed do not name the factories or manufacturers that produce the clothing.
Upsides
- Which? rates product quality at four stars (Which? 2026 retailer survey)
- Trustpilot reviewers praise the staff (Trustpilot)
- Clearance stock runs up to 60% off (Mountain Warehouse clearance page)
Downsides
- Trustpilot reviewers complain about product quality, missing parcels and sizing (Trustpilot)
- According to one Reddit commenter, the waterproofs are not recommended for serious hiking, an anecdotal view (Reddit r/UKhiking thread)
Why is Mountain Warehouse so cheap?
None of the sources reviewed explains the brand’s pricing strategy. Trustpilot’s profile describes a mid-market price position, while Similar Stores NZ Regatta page places Mountain Warehouse in a broad budget band comparable to Regatta.
Similar Stores also says Mountain Warehouse sells mainly its own brand at lower prices than SAIL, which carries many third-party labels (Similar Stores NZ SAIL comparison). That own-brand model is one plausible explanation, but the sources do not confirm it.
Is there a sale at Mountain Warehouse in the UK?
- The clearance page advertises up to 60% off, with free next-day delivery over £125 on UK terms (Mountain Warehouse clearance page).
- The sale calendar is not confirmed by any source reviewed, so the clearance page is the only current reference.
An outlet label does not guarantee a lower price. MoneySavingExpert outlet price check found a Mountain Warehouse eBay outlet raincoat listed at £99.99, against £74.99 on the official site.
The implication: “Cheap” is a claim buyers must price-check item by item, not a fact the sources have established.
Which brand is better, Regatta or Mountain Warehouse?
On the Which? survey, Regatta scored 77% against Mountain Warehouse’s 76%, a gap of one percentage point. Regatta earned four stars for product quality and three for customer service, while Mountain Warehouse earned four for quality and three for product choice (Which? 2026 survey).
Regatta’s own Trustpilot profile for Regatta, captured on 2026-10-29, shows 10,532 reviews praising quality, weather protection and reasonable prices, alongside complaints about courier delays. On discounts, MoneySavingExpert reports Regatta’s outlet offers up to 80% off, with a typical discount of about 70% across 10 items it checked (MoneySavingExpert outlet price check).
According to Similar Stores NZ, its Regatta page lists no New Zealand storefront, a point that matters for a Palmerston North buyer.
Trespass’s own advice page is the nearest thing to a spec sheet in the sources, and it comes from a rival brand, so read it as a manufacturer-side comparison.
Is Trespass better than Mountain Warehouse?
The only head-to-head comparison in the sources is Trespass’s own, so the table below reflects its framing of the two kids’ jackets.
| Feature | Trespass Rockcliffe kids 3-in-1 | Mountain Warehouse Fell kids jacket |
|---|---|---|
| Price | £22.99 | £29.99 |
| Waterproof rating | 3000mm | “Water-resistant”, no rating given |
| Windproof | Yes | No |
| Taped seams | Yes | No |
| Comparison author | Trespass advice page, written by the brand’s team | No Mountain Warehouse comparison found |
| Date of Trespass page | Byline 2021-08-27 | Not applicable |
The trade-off: On the rival’s own numbers, Trespass offers a windproof, taped-seam jacket for less money, but that verdict comes from the company selling it.
Confirmed facts
- Which? gives Mountain Warehouse 76% and Regatta 77% (Which? 2026 retailer survey)
- MoneySavingExpert found outlet prices above official-site prices in its example (MoneySavingExpert outlet price check)
- The NZ stores page lists no Palmerston North address (Mountain Warehouse NZ stores page)
What’s unclear
- Whether a Palmerston North store exists, and whether it is company-owned or franchised
- Who owns Mountain Warehouse, and whether it is Irish or New Zealand owned
- Why the brand is priced low, and the current UK sale schedule
- Public opinion about Mountain Warehouse in Australia, which no source reviewed covers
“Founded in 1997, we’re the UKs’ largest dedicated outdoor clothing and equipment retailer and have been offering our customers unbeatable VALUE for money and outstanding quality for 25 years.”
Mountain Warehouse, company statement on its Trustpilot profile
“Discount outlets sell mostly old stock or end-of-line products, often at a heavily reduced price.”
MoneySavingExpert, outlet price check
“I wouldn’t recommend brands like Mountain Warehouse, Regatta, or Trespass for hiking gear, particularly when it comes to footwear.”
A Reddit commenter, speaking anecdotally, in the r/UKhiking thread
Read together, the three voices agree on one thing: the brand’s pricing and sale claims need a check before you pay. The unresolved question is whether a Palmerston North branch exists at all, and the NZ stores page is the place that will settle it. For a Palmerston North shopper, the choice is clear: confirm a local address on the Mountain Warehouse NZ stores page before you drive, or order online and compare the same item at Regatta first, using our top online clothing stores NZ guide as a starting point.
Frequently asked questions
What does Mountain Warehouse sell?
The range covers outdoor clothing and equipment, including backpacks such as the Carrion 80L, according to Mountain Warehouse US.
What are people saying about Mountain Warehouse in Australia?
None of the sources reviewed covers Australian shoppers, so this guide has no Australian evidence to offer.
Which New Zealand Mountain Warehouse locations appear in search results?
The only New Zealand store listing in the sources is at The Base, per The Base directory. No Palmerston North location appears.
How can I check current store hours before visiting?
None of the sources reviewed lists opening hours for a New Zealand store, so check the Mountain Warehouse NZ stores page or call the branch directly.
How can I check current sale prices before visiting a store?
Compare the item on the Mountain Warehouse clearance page with the outlet price, because MoneySavingExpert found outlet items sometimes cost more than the official site.
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